RTX Platform Feedback and Support

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Knowledge Base

  1. Account Funding 

    1. Promo balance overview
    2. Troubleshoot a failed payment
    3. Add a backup credit card
    4. Add payment sources and fund your account
    5. Generate a statement or invoice of payments
  2. Account Management 

    1. Refer new advertisers to earn credit
    2. Send alerts and reports to a different email address
    3. Complete your Account Profile
    4. Customize email alerts and notifications
    5. Reset your password
  3. Campaign Management 

    1. Bid higher than $10 on Display
    2. Import keywords or targets
    3. How can I troubleshoot a campaign with no traffic?
    4. Run of network targeting (RON) on Pops
    5. Customize the creative size or placement for my Display target
  4. Miscellaneous 

    1. What are your office hours?
  5. Optimization 

    1. Express channel optimization (beta) overview
    2. Express Boost channel optimization (beta) overview
    3. Advanced channel optimization (beta) overview
    4. Can I target or exclude specific types of traffic?
    5. Adjust bids incrementally or apply a set bid amount
  6. Platform Basic Guides 

    1. Display creative placements: "Above the Fold" vs. "Any Available"
    2. Introduction to conversion pixels
    3. Use the retractable lefthand sidebar
    4. Minimum bids per country
    5. Add keywords/targets to a campaign
  7. Reporting 

    1. Why is my tracking platform showing incorrect referral data?
    2. My conversion data on RTX Platform is incorrect.
    3. Verify conversion pixel tracking
    4. Find the ID number for a campaign, creative, or keyword/target
    5. Unsubscribe from email alerts
  8. All articles 

    1. What are your office hours?
    2. Refer new advertisers to earn credit
    3. Display creative placements: "Above the Fold" vs. "Any Available"
    4. Bid higher than $10 on Display
    5. Express channel optimization (beta) overview
    132 articles 

Feedback and Knowledge Base