Knowledge Base

  1. Account Funding 

    1. How does my promo balance work?
    2. Why did my payment or payment source fail?
    3. Can I add a backup card card or additional payment methods to fund my account?
    4. How do I add payment sources and fund my account?
    5. How can I generate a statement of my payments?
  2. Account Management 

    1. Can I earn RTX Platform credit by referring new advertisers?
    2. Can I get alerts and reports sent to a different email address?
    3. What information can I add to my Account Profile?
    4. What alerts or notifications can I customize?
    5. How do I change my password?
  3. Campaign Management 

    1. Why can't I bid higher than $10 on Display?
    2. How can I import my keywords or targets?
    3. How can I troubleshoot a campaign with no traffic?
    4. How do run of network targets work on Pops?
    5. How can I change the creative size or placement for my Display target?
  4. Miscellaneous 

    1. What are your office hours?
  5. Optimization 

    1. How does Express channel optimization work?
    2. How does Express Boost channel optimization work?
    3. How does Advanced channel optimization work?
    4. Can I target specific devices, browsers, or operating systems?
    5. How can I adjust my bids?
  6. Platform Basic Guides 

    1. What's the difference between "Above the Fold" and "Any Available" on Display?
    2. Introduction to conversion pixels
    3. What does the retractable sidebar do?
    4. What are the minimum bids by country?
    5. How do I add keywords or targets to my campaign?
  7. Reporting 

    1. Why is my tracking platform showing incorrect referral data?
    2. My conversion data on RTX Platform is incorrect.
    3. How can I verify that my conversion pixel is working?
    4. Where can I find my the ID number for my campaign, creative, or keyword/target?
    5. How do I unsubscribe from email alerts?
  8. All articles 

    1. What are your office hours?
    2. Can I earn RTX Platform credit by referring new advertisers?
    3. What's the difference between "Above the Fold" and "Any Available" on Display?
    4. Why can't I bid higher than $10 on Display?
    5. How does Express channel optimization work?

Feedback and Knowledge Base